Refunds and Cancellation Policy

We guarantee your satisfaction with our products and if for any reason, You are not satisfied with our Products, We offer a full refund or exchange policy.

The refund shall be subject to:

That upon dissatisfaction with our Products, the Buyer shall notify Acuraglobe immediately by sending mail at info@www.acuraglobe.co.in or at the Company address. This information should include photos and videos of the product received for evaluation purposes. You can upload photos and videos of the unsatisfactory product/products on your account on our website for reference. Thereafter, You shall be sent a refund form, which has to be filled and duly signed by You, mentioning the reason for dissatisfaction and sent back to Us along with the products.
That the products shall be returned by You to the Company at the Company address within 7 days of You receiving them.
That if the total consignment of products ordered by You has more than one unit of a single product, the refund shall not be done if the user consumes more than one unit of that product. The unused products have to be returned with their seals intact.

The amount We will refund to You will be the product value, minus any discount, which has been divided proportionately across the total value of your original order.

When You return Products to Us (for instance, because You have cancelled the Contract between Us, or have notified Us in that You do not agree to any change in these Terms or in any of our policies, or because You claim that the Product is defective), We will notify You of your refund via letter or e-mail within a reasonable period of time. We will usually refund any money received from You for the Products using the same method originally used by You to pay for the Products. In the case of Cash on Delivery, the Company may ask for your bank account no. for transferring refund money directly to your account or We may send You a cheque via mail to the postal address provided by You.

We will usually process the refund due to You as soon as possible and, in any event; within 30 days of the day We received the products and refund form from You or the day We confirmed to You via letter or e-mail that You were entitled to a refund of the price of the Products.

Where We Send You Products in exchange, or as a replacement, for Products, for whatever reason, then We recognise that You will incur an additional delivery charge to have such exchange or replacement Products sent to You if You had incurred any applicable delivery charges while placing your order initially.